Last Updated: January 2025
At Quaktorxthul, we are committed to your satisfaction with our products. This Return Policy outlines the terms and conditions for returning products purchased from our website at quaktorxthul.ddd. Please read this policy carefully before making a purchase.
This policy complies with the UK Consumer Contracts Regulations 2013 and other applicable consumer protection laws. Your statutory rights as a consumer are not affected by this policy.
Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your products without giving any reason. This is known as the "cooling-off period."
To exercise your right to cancel, you must inform us of your decision to cancel by sending a clear statement to:
Email: assist@quaktorxthul.world
Phone: +44 20 8951 0155
Postal Address: Quaktorxthul, 1 Portal Way, London W3 6RS, United Kingdom
The 14-day cooling-off period begins on the day after you (or a third party you have designated, other than the carrier) receive the products. If you have ordered multiple products in one order and they are delivered separately, the cooling-off period begins on the day you receive the last product.
To cancel your order, you can:
We will send you a confirmation of receipt of your cancellation notice.
We accept returns of unopened products in their original, sealed packaging within 30 days of delivery. To be eligible for a return, the product must be:
For health, safety, and hygiene reasons, we cannot accept returns of opened dietary supplements or wellness products. Once a product seal has been broken, the product cannot be returned for a refund or exchange.
This policy is in place to protect the health and safety of all our customers and complies with UK regulations regarding the sale of food supplements.
The following items cannot be returned:
If you receive a defective or damaged product, please contact us immediately at assist@quaktorxthul.world or +44 20 8951 0155. We will arrange for a replacement or full refund, including return shipping costs.
To help us process your claim quickly, please provide:
Defects or damage must be reported within 7 days of receiving the product. Claims reported after this period may not be accepted unless the defect was not reasonably discoverable within that timeframe.
Upon receiving your claim, we will review the information and photographs provided. If the claim is approved, we will offer you the choice of:
We will cover all return shipping costs for defective or damaged products.
To initiate a return, please follow these steps:
All returns must be authorized by us before shipping. Please do not return products without first obtaining a return authorization. Unauthorized returns may not be accepted or refunded.
We will provide you with a return authorization number and detailed return instructions, including the return address and any specific packaging requirements.
You are responsible for the cost of return shipping unless:
We recommend using a trackable shipping service and purchasing shipping insurance for valuable items. We are not responsible for products lost or damaged during return shipping.
Please ensure that returned products are securely packaged to prevent damage during transit. Use the original packaging whenever possible. Include all original documentation, labels, and accessories.
Once we receive and inspect your returned product, we will send you an email notification confirming receipt. We will inform you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will be applied to your original payment method.
Refunds will be processed within 14 days of receiving the returned product. The time it takes for the refund to appear in your account depends on your payment provider's processing time, typically 5-10 business days.
The refund amount will include:
The refund will not include:
In certain situations, only partial refunds may be granted:
Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, please contact us to arrange an alternative refund method.
We do not offer direct exchanges. If you wish to exchange a product for a different item, you must return the original product for a refund and place a new order for the desired item.
This ensures that you receive the correct product as quickly as possible and allows us to process your request efficiently.
If you received a defective product and wish to receive a replacement of the same item, please contact us. We will expedite the shipment of a replacement product and provide instructions for returning the defective item.
If you have not received your refund within the expected timeframe, please:
Refund processing may be delayed during peak periods or due to bank processing times. We will make every effort to process refunds as quickly as possible and will keep you informed of any delays.
If we sent you an incorrect or wrong item, we sincerely apologize. Please contact us immediately at assist@quaktorxthul.world or +44 20 8951 0155, and we will:
Please report any order errors within 7 days of receiving your delivery. Provide your order number and details of the error, including photographs if applicable.
If your order has not arrived within the estimated delivery timeframe, please contact us at assist@quaktorxthul.world. We will investigate the issue with the carrier and work to resolve it as quickly as possible.
If a package is confirmed lost by the carrier, we will either:
If a package is returned to us due to an incorrect or incomplete address provided by you, we will contact you to arrange reshipment. Additional shipping charges may apply for reshipment.
Currently, we only ship within the United Kingdom. If we expand our shipping to international destinations in the future, this policy will be updated to include international return procedures.
International customers will be responsible for return shipping costs and any customs duties or taxes incurred during the return process.
We do not charge restocking fees for eligible returns. However, if a product is returned in a condition that does not meet our return eligibility criteria, we reserve the right to deduct a restocking fee from your refund or reject the return entirely.
If your order included promotional items or free gifts, these must be returned along with the purchased products to receive a full refund. If promotional items are not returned, the value of those items may be deducted from your refund.
If you have subscribed to receive regular deliveries of our products, you may cancel your subscription at any time by contacting us at assist@quaktorxthul.world. Cancellations must be made at least 5 business days before the next scheduled shipment to avoid being charged.
Returns of subscription products are subject to the same terms as regular orders. Refunds for subscription orders will not include any subscription discounts that were applied.
We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. The "Last Updated" date at the top of this policy indicates when it was last revised.
Your continued use of our website and services after changes are posted constitutes your acceptance of the modified policy. We encourage you to review this policy periodically.
If you have any questions or concerns about our Return Policy or need assistance with a return, please contact us:
Email: assist@quaktorxthul.world
Phone: +44 20 8951 0155
Postal Address: Quaktorxthul, 1 Portal Way, London W3 6RS, United Kingdom
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM GMT. We will respond to your inquiry as promptly as possible, typically within 1-2 business days.
This Return Policy does not affect your statutory rights as a consumer under UK law. You have legal rights under the Consumer Rights Act 2015 in relation to products that are faulty or not as described.
For more information about your statutory rights, contact your local Citizens Advice Bureau or Trading Standards office.